Order cut off time 2pm
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SPRING BANK HOLIDAY
Our office will be closed on Monday 27th May, all orders placed on Friday 24th May after 3pm will be processed Tuesday 28th May.

FREE UK delivery on all orders over £100
FREE delivery to Europe on all orders over €500

CLICK HERE FOR OUR SPRINGTIME SALE

Delivery Policy

Delivery Policy

We aim to provide our customers with the longest expiry dates possible. However, we consider our “short dated stock” to be a minimum of 6 months or less. If you do require longer dated stock, please email or call our office before placing your order to check with our customer service team the current expiry dates we have in stock before dispatch.

UK Orders placed before 2pm are dispatched on the same day for NEXT WORKING DAY delivery (subject to stock availability) - Please see list of areas below that are excluded from the next working day option.

UK Orders placed after 2pm are dispatched the following working day.

Our dispatching days are Monday to Friday as we are closed over the weekend which include UK, EU & International.

SHIPPING COSTS

UK Shipments: £9.95 with DPD - £9.99 with UPS (Delivered between 7am to 7pm)
EU Shipments: €30.00 (UPS 2-4 working days) *This does not include any delays from customs*
International: €60.00 (UPS 2-10 working days) *This does not include any delays from customs*

CALL & COLLECT (By appointment only) IS AVAILABLE TO UK CUSTOMERS but will incur a £1.50 fee – Please email info@fillerworld.com to arrange call and collect and one of our team will arrange this with you. ANY UNAUTHORISED PICKUPS WILL BE REFUSED. Photo ID such as Passport / Driver’s License will be required along with ORDER ID number when collected. Account holder only to collect.

Please note: YOU (the customer) are responsible for checking import regulations set by your country before placing your order and are liable for any import charges that are determined by your country. Please check with your local authorities for further information. Due to Brexit, some EU deliveries may be significantly delayed which are beyond our control.

You will be held responsible for any amendments made to deliveries should a package go missing or delivered outside of the expected time slot. These amendments include, but are not limited to, change of address, location or time slot.

Cold Chain Deliveries – You as the customer will be liable for any deliveries that fail, where the driver has attempted to deliver to the address stated, within the delivery service timeframe. Please note, we do not accept returns on any cold chain items unless faulty when delivered.

If you have any questions or concerns, you can contact us via info@fillerworld.com. We strive to answer your questions and requests as quickly as possible.

UPS Access Collection Point: Please take a form of ID with you when collecting your goods.

Next day Service excludes: Scotland, Scottish Highlands and Isles, Northern Ireland and some Remote areas of England:

Low Post CodesHigh Post Codes
AB37AB38
AB44AB45
AB53AB56
CA18CA27
HS1HS9
IMIM
IV14IV28
IV30IV32
IV36IV36
IV40IV56
IV7IV7
IV9IV12
KA27KA28
KWKW
LA15LA23
PA20PA20
PA21PA38
PA41PA41
PA42PA49
PA60PA60
PA61PA78
PA80PA88
PH17PH26
PH30PH44
PH49PH50
TR21TR25
ZEZE

WHOLESALE ORDERS

Any wholesale orders once placed with our customer service representative which has been PAID for and PROCESSED cannot be refunded. This will also include any part shipped orders. This is due to the stock being ordered in specifically for you, the customer.

Any WHOLESALE orders that are placed via Email with our Customer Service Representatives are not applicable for FREE DELIVERY and we recommend you arrange your own collection once the order is confirmed to be ready by our Customer Service team.

MISSING ITEMS / INCOMPLETE ORDERS.

If your parcel has arrived and you notice your order is incomplete, please contact our customer service team straight away via email: info@fillerworld.com

You have 14 days to contact us from the day of your parcel being shipped (this includes weekends) – This is not from the time your parcel is delivered, this is from the time the delivery was dispatched from our warehouse*

Please include ORDER ID numbers and any proof you may have which will help with the investigation process.

If you have not contacted us within the 14-day timeframe then no refund / voucher code will be honoured under any circumstances.

COLD CHAIN DELIVERIES

You, the customer will be liable for any deliveries that fail, this includes collection from pick up shops. Please note, we do not accept any returns on our cold chain items unless faulty when delivered. No refunds / re-ships will be honoured in the event that your delivery fails under any circumstances.

REFUNDS OR REPLACEMENTS FOR LOST/UNDELIVERED PARCELS:

If your parcel has not arrived or you suspect your parcel might be lost, please contact us straight away via email: info@fillerworld.com - Please include as much detail as you can including ORDER ID number(s).

We will then set up an investigation with our courier which can take up to 6-8 working days. Once your delivery has been fully investigated by our courier, we will email you as soon as possible with the outcome. No refunds or replacements can be sent until the investigation has been completed by the courier. Once the courier has confirmed the parcel is "LOST" we will then contact you to arrange a refund or replacement.

Any lost / undelivered parcels that have not been emailed into one of our customer service departments within 14 days from the point of delivery WILL NOT be refunded or replaced under any circumstances.

ORDERS THAT CONTAIN PRE-ORDERS

If you place an order with us and the order gets split into two (one being a pre-order) the stock that is in available will be shipped first. The pre-order will follow as soon as the stock becomes available.

Why am I charged shipping twice?

You are charged shipping twice as the order gets split. Therefore, we will ship the available stock right away and the “pre order” stock will be shipped when it becomes available, which means two separate shipments with your chosen courier.

Please note, we cannot ship the orders in the same box due to insurance purposes.

Please note: NO REFUNDS are honoured for shipping costs when your order contains a pre-order (this includes any FREE DELIVERY offers on the website)

At Filler World, we provide you a one-stop shop dermal filler destination.

We advise our products should only be administered by licensed healthcare practitioners after purchase.
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